Setting up your Sunrise Internet router
Here are the steps to install it yourself. If the light stays red or nothing works afterwards, I can come to your home.
Plug in the cable
Optical fibre or coaxial cable, into the dedicated port on the back of the box.
Plug in the power
Wait 2 to 3 minutes for the box to start up completely.
Check the Internet light
It should turn solid green or white. Red or blinking = network connection problem.
Connect to the Wi-Fi
Network name (SSID) and password are printed on the label on the back of the box.
Add an extender if needed
Connect it to the box with a network cable, or follow the pairing procedure to extend Wi-Fi coverage.
Set up your Sunrise credentials
When you first open the box's configuration interface.
If the light stays red
A red light that persists after several minutes usually means the line is not yet activated on the network side, or a connection problem at the fibre socket. Before calling support, check that the cable is fully clicked in at both ends. If the problem persists, I can diagnose on site whether it comes from the box, your home's cabling or the Sunrise network.
Call 078 733 94 96 and describe what you see on the box.