Printer repair at your home in Geneva
Printer "offline" while switched on, unresponsive after a cartridge change, not found on Wi-Fi, or no longer printing one colour: these are very common faults, almost always fixable without buying new equipment. HP, Canon, Epson, Brother — I know their classic problems.
The faults I fix most often
- Printer "offline" while switched on and connected.
- Printer no longer responding after a cartridge change or a Windows update.
- Printer not found or lost on the Wi-Fi network.
- One colour no longer prints (black, cyan, magenta, yellow) or prints are streaky.
- Text or PDFs no longer print correctly, or double-sided printing no longer works.
- Recurring paper jams.
- Printer that has disappeared after a change of router or provider (Wi-Fi or fibre).
Setup and replacement
- Full setup of a new printer, over USB or Wi-Fi, on all your devices.
- Scanner configuration to your e-mail or your computer.
- Buying advice: I tell you honestly whether your printer is worth repairing or whether replacing it is cheaper.
Describe the error message or the printer's behaviour on 078 733 94 96, and I'll quickly tell you what it is.
Frequently asked questions
My printer says "offline" even though it is switched on. Why?
It is almost always a lost Wi-Fi connection, a stuck print queue, or a wrongly set default printer after the router restarted. It is usually fixed in a few minutes.
Why doesn't my printer respond after a cartridge change?
The cartridge is sometimes not clicked in properly, not recognised by the security chip, or the ink has not had time to prime. If the error persists after several attempts, it may also be an incompatible or faulty cartridge.
Why is one colour no longer printing?
Most often a clogged nozzle (a head cleaning solves most cases) or an empty cartridge despite the indicator. If the print head is really worn out on an entry-level model, I tell you honestly whether buying a new one is cheaper than repairing.
My printer has disappeared since I changed my Internet router or moved to fibre. How do I reconnect it?
After a change of router, the printer has to be reconnected manually to the new Wi-Fi network on most models. It is quick once you know where to look in the printer menus.