Urgent problem in Geneva? Let's assess it right now over the phone.

Internet down right before an important video call, computer frozen by a virus, TV out for the evening, an elderly relative alone and panicking in front of a stuck screen: some problems cannot wait. Call me directly, I pick up myself, and I tell you clearly and quickly whether I can come.

What I consider an emergency

• Internet or Wi-Fi down right before a video call or a day of remote work.
• Computer frozen by a virus, a pop-up or a stuck screen.
• TV, set-top box or landline not working.
• An elderly relative alone, panicking in front of a locked screen or a suspicious message.
• You just clicked a dubious link or gave out a password by mistake.

How it works

Call me on 078 733 94 96. I pick up myself — no call centre, no ticket, no premium-rate number. In a few minutes on the phone, we assess what's going on, and I tell you clearly, right away, whether I can come. I won't make you a false promise: if I can't come myself, I'll tell you what to do in the meantime, or point you to the right solution.

Call 078 733 94 96 and describe what's happening.

While you wait

• Suspicious pop-up or message: don't call any number shown on screen, close the window or turn off the device if it won't close.
• Internet down: unplug the router for 30 seconds then plug it back in, that already fixes a good share of outages.
• Password given out by mistake: change it right away if you still have access to the account.
• Suspicious message or call: don't click any link, don't call back the number shown.

Frequently asked questions