E-mail help on your smartphone in Geneva

Your phone keeps asking for the password, messages no longer arrive or no longer send, you have a new phone and no mailbox on it: I get your e-mail working again at your home, on iPhone and Android alike.

What I do on your e-mail

• Mailbox setup on iPhone, iPad or Android: Bluewin (Swisscom), Sunrise, Gmail, Outlook and Hotmail, iCloud Mail, work address.
• Forgotten or rejected password: recovery through your provider's official procedure, then updated on all your devices.
• Messages that no longer arrive or send, full mailbox.
• The same e-mails everywhere: phone, tablet and computer in sync, so a message read on one is read on the others.
• Two-step verification: set up and explained, to protect your mailbox.
• Sorting and safety: junk mail, fake messages from your bank or your operator.

Why the phone keeps asking for the password

In most cases the mailbox itself works: it is the phone that no longer has the right settings. The password was changed on another device, two-step verification was turned on, the mailbox is full, or the account was set up long ago with old settings. I redo the setup cleanly and write down the current password with you.

What I cannot do

If the password is lost, recovery goes through your e-mail provider, which checks that you really are the account holder: I guide you, but I cannot get round that check. E-mails permanently deleted at the provider cannot be recovered. And I only open your own mailbox, never someone else's without their knowledge.

Tell me which e-mail address is causing trouble on 078 733 94 96: Bluewin, Gmail, Outlook or another, and I'll tell you what to have ready.

Frequently asked questions